Privacy Policy

Happy Grooming provides pet grooming at Foredrift Close, Redditch, B98 7NP. For data protection purposes we are the data controller for the information described in this policy. You can reach us by phone on 07902 248485 or by email at happygroomingco@gmail.com.

When you complete our new client form we collect the information you enter on it, which includes:

• your name, phone number, email address, home address and postcode, and an emergency contact name and number if you give one;
• your pet's name, species, breed, age, sex, neutered status, size and coat type;
• veterinary practice and phone number, vaccination status and date, allergies, skin conditions, current medication, past surgery or injury, lumps or sensitive areas, mobility issues, and other health information you tell us about;
• behaviour and handling information, including whether your pet has bitten or snapped at a groomer, whether a muzzle is needed, known triggers, previous groomer, usual frequency and your styling preferences;
• the consents you tick, your typed name, your drawn signature image if you provide one, whether you signed on behalf of the owner, and the date and time of signing;
• your IP address, which is recorded alongside the signature as evidence of who submitted the form and from where.

We also generate a PDF copy of the completed form, which is emailed to you and to Happy Grooming and stored in a private file store that is not publicly accessible.

Our lawful basis

• Contract — owner, pet, veterinary, health, behaviour and consent information, your signature, the signing timestamp and the recorded IP address are needed to provide the grooming service you are booking and to carry it out safely. Without this information we cannot groom your pet.
• Consent — using photos of your pet on our website and social media, and sending you offers and grooming reminders, both rely on your consent. These two boxes are optional, the form submits without them, and you can withdraw either at any time by telling us.
• Legal obligation and legitimate interests — we may keep records where the law requires it, or where we need them to deal with a query, complaint or insurance matter.

Who processes it for us

Two service providers act as our processors and handle this data only on our instructions:

• Supabase — hosts the database that stores your form submission and the private file store that holds the PDF copy.
• Resend — sends the confirmation email to you and the notification email to Happy Grooming, each with the PDF attached.

How long we keep it

We keep your registration and consent form, and the PDF copy of it, for as long as you are a client and for six years after your pet's last appointment, so that we have a record of the consents given and the health and behaviour information disclosed. Marketing consent records are kept for as long as you remain subscribed and for two years after you unsubscribe, so we can show that consent was given and withdrawn.

How to ask for deletion

Email happygroomingco@gmail.com or call 07902 248485 and ask us to delete your form. We will confirm your identity, then delete the record and the stored PDF, and confirm when it is done, normally within one month. Where we are required to keep a record for legal or insurance reasons we will tell you which part we have kept and why. You can also ask us for a copy of your data, ask us to correct it, or withdraw photography or marketing consent without affecting the rest.

If you call, text, message us on WhatsApp or email us, we keep that correspondence and your contact details so we can answer you and manage your bookings. Our website sets only the cookies described in our cookie policy.

Form submissions are sent over an encrypted connection, stored in a database with access controls, and the PDF copies sit in a private store that is never made public — links to them are short-lived and expire. Only Happy Grooming has access.

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability, and to withdraw consent where consent is the basis we rely on. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.