Terms & Conditions

These terms are between you, the pet's owner or the person authorised to act for the owner, and Happy Grooming of Foredrift Close, Redditch, B98 7NP. Booking an appointment means you accept them.

Appointments are made by phone, text or WhatsApp on 07902 248485. All grooming takes place on Foredrift Close in Redditch, where there is free parking right outside. Please arrive at the agreed time; if you are running late, ring us and we will do what we can, though a very late arrival may need to be rebooked so that the rest of the day's appointments are not affected.

If you need to change or cancel an appointment, please let us know as early as you can so the slot can be offered to someone else.

We ask for at least 48 hours' notice if you need to cancel or change an appointment. Cancellations made less than 48 hours before the appointment are charged a £25 fee.

If your pet does not arrive for a booked appointment, a £25 fee is payable before the appointment can be rebooked.

Give us 24 hours' notice to cancel or change a walking or sitting booking and there is no charge. Cancellations on the day are charged at half the booking price, as the slot has been held for you and usually cannot be filled.

Prices depend on your pet's size, breed, coat condition and how they behave during handling, so a quote given over the phone is an estimate based on what you have told us. If the coat is in worse condition than described, or the groom needs significantly longer than expected, we will speak to you before continuing and confirm the price then. Our published starting prices are on the pricing page.

Accepted payment methods: We accept cash and bank transfer.

Before a first appointment you must complete our new client form and tell us about any health condition, medication, injury, allergy, lump or sensitive area, and any history of nervousness, snapping or biting. You must tell us about changes at later appointments too. This information keeps your pet and our groomer safe, and we rely on it being accurate and complete.

A groom may be stopped early if your pet becomes distressed, or if continuing would not be safe for the pet or the groomer. Where a groom is stopped for these reasons the full fee may still apply, because the time has been set aside and the work started.

A severely matted coat may need to be clipped short, because de-matting a badly matted coat is painful for the pet and can damage the skin underneath. Clipping short can reveal pre-existing skin conditions such as redness, sores or irritation that were hidden by the coat. We will always talk you through the options before we start, and badly matted coats take longer so the price will be higher.

Clippers, scissors and nail clippers are used close to the skin, and pets move. Despite every care being taken, minor nicks, clipper irritation or a nail trimmed close can occasionally happen. If anything occurs during a groom we will tell you at the time rather than let you discover it later.

If your pet needs urgent veterinary attention while in our care and we cannot reach you, we may seek that attention on your behalf and at your cost, as set out in the consent you give on the new client form. We will keep trying to contact you and your emergency contact throughout.

We will ring you as soon as your pet is ready to collect. You can get on with your day while we groom your pet, then collect promptly when we call. Late collection charges: Pets should be collected at the agreed time. If a pet is collected later than agreed, we charge £10 for each additional hour.

If fleas or ticks are found during a groom, treatment of the grooming area and equipment is required before the next pet can come in. Our flea policy is set out on the add-ons page.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. We are not responsible for pre-existing conditions revealed by a groom, or for consequences arising from information you did not disclose to us. Insurance details: Happy Grooming holds public liability insurance.

We handle your personal information as described in our privacy policy.

We may update these terms from time to time; the version on this page at the time of your appointment is the one that applies. These terms are governed by the law of England and Wales.